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Support

Support for using Generations

Generations offers a straightforward product experience for creating trees, inviting collaborators, and viewing shared family history.

Getting started guidance

New users can create an account, start a tree, and return to the dashboard to continue adding members and relationships at their own pace.

Account and access help

Sign-in, language preference, password, and email-verification flows are available in-product so people can recover access and manage their accounts.

Collaboration expectations

Support is focused on helping users understand the current product experience; this page does not open tickets, provide live chat, or promise custom workflows.